Managerial strategies: dealing with anger and frustration

Emotions are omnipresent in our everyday working lives. Anger, frustration, joy or stress, they directly influence our well-being and performance. But do you know how to understand them and use them effectively to build healthy, productive relationships? Hosted by Imad Wakidi, co-founder and COO of Holivia, accompanied by Audrey Schneider, psychologist and Holivia expert, this webinar is designed to help you better understand your emotions and those of your colleagues, and turn them into powerful communication and management tools.

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Click here for an overview of key information about the intervention. 

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Why take an interest in our emotions at work?

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Mental health in the workplace is a major issue today. In the workplace, emotions play a key role in preventing psychosocial risks (PSR) and building harmonious working relationships. Poorly managed emotional tensions, whether linked to anger or frustration, can quickly turn into conflict, disengagement or even burn-out. To prevent these risks, it's essential to learn how to regulate your emotions, identify and respect your limits, and anticipate emotion-related conflicts.

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This webinar will give you concrete tools to :

• Developing emotional intelligence for effective leadership.
• Create an environment of dialogue and active listening.
• Finding concrete solutions based on individual needs.

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Whether you're a manager, HR manager or employee, you'll leave with practical keys to transforming emotions into a communication lever.

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What you'll learn

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Understanding and managing emotions

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Emotions, such as anger or frustration, are neither good nor bad: they are valuable indicators of our needs. You'll learn how to :

• Identify the hidden messages behind your emotions.
• Recognize the needs behind emotions to better satisfy them.
• Use simple techniques to regulate your emotions and avoid impulsive behavior.

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Soothing the emotions of others

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At work, emotions aren't just about ourselves: they also shape our interactions. When an employee expresses frustration or anger, knowing how to respond with empathy and active listening can defuse tensions and restore constructive communication. This webinar will guide you in :

• Step back from aggressive or angry interlocutors.
• Ask questions to understand the sources of emotions.
• Build an open, respectful dialogue, even in difficult situations.

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Strengthen your skills in non-violent communication

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Non-violent communication (NVC) is a powerful tool for managing conflict calmly and constructively. You will learn how to :

• Say no and offer constructive criticism without generating opposition.
• Express your needs assertively and clearly.
• Avoid classic mistakes such as empty promises or downplaying problems.

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Concrete tools for tomorrow's action

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Leave with practical techniques that can be applied immediately:

• Use an emotional thermometer to measure and adjust the intensity of your emotions.
• Differentiate between anger and frustration, and adapt your responses accordingly.
• Support employees in their emotions by understanding their needs.
• Implement conflict management strategies based on non-violent communication and empathy.

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Watch an excerpt from the webinar here:
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Who is this webinar for?

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This webinar is aimed at all professionals wishing to improve their emotional management and working relationships:

• Managers looking to inspire and coach their teams with assertiveness.
• HR managers wishing to integrate mental health and emotional intelligence into their corporate strategy.
• Employees wishing to better understand their emotions to navigate in a sometimes stressful professional environment.

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Watch our webinar now and discover how to turn emotions into allies for performance and well-being. Whether you want to improve your interactions, strengthen your leadership or support your employees, this meeting is a key step towards assertive, empathetic management.